Consumer Protection Law 181 — What It Means for Sellers
Consumer Protection Law 181 of 2018 is the most important law for anyone selling in Egypt. Whether you sell online or in a physical store — this law defines the relationship between you and buyers, protecting both parties.
Key Provisions for Sellers
1. Right of Return (Article 17)
| Sale Type | Return Period | Conditions |
|---|---|---|
| Online / distance selling | 14 days from delivery | No reason needed |
| In-store purchase | 14 days from purchase | If product has a defect |
| Custom-made products | ❌ No return right | Unless manufacturing defect |
| Perishable products | ❌ No return right | Food, flowers |
Critical: For online sales, the buyer has the right to return without stating any reason within 14 days. This is a legal right that cannot be removed from your policy.
2. Disclosure Obligation (Article 8)
As a seller, you must disclose:
- Product name and type
- Components or materials
- Country of origin
- Price including tax
- Any defects (for used items)
- Warranty terms
3. Misleading Advertising (Article 9)
Strictly prohibited:
- Listing features that don't exist
- Using photos that aren't of the actual product
- Claiming fake discounts
- Hiding known defects
| Violation | Penalty |
|---|---|
| Misleading ad — first offense | Fine EGP 10,000 - 500,000 |
| Misleading ad — repeat | Fine + up to 1 year imprisonment |
| Misleading ad causing harm | Consumer compensation + fine |
4. Warranty (Article 21)
- New products: Must include warranty per product type
- Used products: Must clearly state the item is used and its actual condition
- Selling a new product without manufacturer warranty is prohibited
How to Comply as a Luulwa Seller
| Requirement | How on Luulwa |
|---|---|
| Full description | Write all product details in description field |
| Real photos | Upload actual product photos from all angles |
| Product condition | Select "New" or "Used" clearly |
| Inclusive pricing | Write the final price including all costs |
| Return policy | Clarify your return policy in the description |
Real Cases — Practical Examples
Case 1: Sold a phone as "like new" but it had scratches
- Outcome: Buyer entitled to return + compensation
- Lesson: Describe condition accurately
Case 2: Sold an electrical appliance without warranty
- Outcome: Legal violation + fine
- Lesson: Ensure new products include manufacturer warranty
Case 3: Buyer requested return after 10 days (online sale)
- Outcome: Buyer's legal right — must accept the return
- Lesson: Plan a clear return policy from the start
FAQ
Can I write "no returns" in my listing?
No — for online sales, the 14-day return right is a legal right for buyers and cannot be waived.
Do used products have warranty?
No manufacturer warranty, but you must describe the condition accurately. If the buyer discovers a hidden defect, they have the right to return.
Who pays return shipping?
The law states that the seller bears return shipping costs if the product has a defect. For no-reason returns (online sales), the buyer may bear the cost.
Read: Complete Guide to Legal Selling in Egypt
Browse: Listings on Luulwa Egypt
