Cookie Policy

Last updated: January 2026

What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience, remember your preferences, and provide a better service.

Cookies do not contain viruses and do not harm your device. Some cookies are essential for the website to function, while others help us understand how you use the site to improve it.

Types of Cookies We Use

Essential (Strictly Necessary)

Required for the website to function properly. These include login, security, language preferences, and cart functionality. Cannot be disabled as the website won't work without them.

Examples: Clerk (authentication), CSRF token, language preferenceDuration: Session — 30 days

Analytics

Help us understand how visitors use the website by collecting anonymized information. They help us improve site structure and content.

Examples: Anonymous usage analyticsDuration: Up to 2 years

Preferences

Remember your settings and preferences such as preferred language, region, display mode (dark/light), and recent searches to provide a personalized experience.

Examples: Interface language, preferred market, display modeDuration: 1 year

Functional

Enable additional features such as live chat with support, displaying notifications, and saving favorites.

Examples: Crisp (live chat), browser notificationsDuration: 6 months

Third-Party Cookies

Some external service providers may place cookies on your device when you use our Platform. We work with the following third parties:

•Clerk: For secure login and authentication management.
•Crisp: For providing live chat support service.
•Vercel: For website hosting, performance, and speed optimization.
•Supabase: For database and file management.

Managing Cookies

You can manage cookies in several ways:

•Consent Banner: On your first visit, you can accept or reject non-essential cookies through the consent banner.
•Browser Settings: You can configure your browser to block or delete cookies. Each browser has a different method — check your browser's help section.
•Privacy Tools: You can use browser extensions to block tracking cookies.

⚠️ Please note that disabling some cookies may affect website functionality and prevent you from using certain features.

Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last updated" date. For more information about how we protect your data, please review our Privacy Policy.

Contact Us

For any questions about this Cookie Policy, contact us at: privacy@luulwa.com or support@luulwa.com