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🛡️

How to buy safely

Your safety is our priority on Luulwa. Follow these tips and guidelines to buy safely and protect yourself:

Verifying the seller:

• Check for the blue verified badge ✅ on the seller's profile — it means their identity has been verified.

• Read seller ratings from previous buyers — high ratings and positive comments indicate reliability.

• Check the seller's join date — older accounts are generally more trustworthy.

• Pay attention to the number of listings and responses — an active seller is usually more serious.

During communication:

• Use the secure in-app chat — don't send personal information through external channels.

• Ask about product details, condition, reason for selling — an honest seller won't hesitate to answer.

• Beware of deals that seem too good to be true — if the price is much below market value, exercise caution.

At pickup:

• Meet the seller in a public, busy location (mall, café, gas station).

• Pay on delivery only — inspect the product thoroughly before paying.

• Never send money upfront to any seller under any pretext.

• Bring someone with you if the item is high-value.

If you encounter a problem:

• Report immediately from the listing page via the "Report" button and we'll take action within 24 hours.

• Contact our support team via live chat or support@luulwa.com.

FAQ

What if I get scammed?▾
Report immediately from the listing page and we'll take action within 24 hours. You can also contact support directly. We investigate every report and take strict action against scammers.
Are conversations secure?▾
Yes, all conversations are encrypted and only visible to the two parties involved. We also monitor suspicious patterns to protect you.
Is there a warranty on products?▾
Luulwa is an intermediary platform and does not offer product warranties. We always recommend inspecting products thoroughly before purchase.
How do I know if a listing is genuine?▾
Look for the verification badge, seller ratings, and real product photos. Listings with professional stock photos may be suspicious.
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