How long does support take to respond?

We respond to all inquiries within a maximum of 24 business hours. Live chat is available for instant response during working hours.

Can I track my complaint status?

Yes, you will receive a reference number via email that you can use to track your complaint status.

Our support team is here to help you at any time. We strive to respond to all inquiries as quickly as possible.

Contact channels:

📧 Email: support@luulwa.com — for general inquiries and formal complaints.

💬 Live chat: Available at the bottom-right of the page — for instant help during working hours.

📱 Contact page: luulwa.com/contact — detailed contact form for all types of inquiries.

⏰ Working hours: Sunday — Thursday, 9 AM — 6 PM (Kuwait time).

Types of support available:

• Technical issues — website not working, registration problems, listing errors.

• Reports — reporting violating listings or suspicious users.

• Subscription inquiries — questions about plans, payments, and upgrades.

• Suggestions — we welcome your ideas to improve the platform.

• Account issues — account recovery, email change, account deletion.

We respond to all inquiries within a maximum of 24 business hours. Urgent inquiries and reports receive higher priority.