Who pays for shipping?

The shipping cost is agreed upon between buyer and seller. Usually the buyer pays unless stated otherwise.

What if the product arrives damaged?

Contact the seller immediately and send photos of the damage. If not resolved, contact our support team for assistance.

Luulwa supports multiple ways to deliver products. Here's a comprehensive guide on shipping and delivery options:

Direct pickup (face-to-face):

• The most common method in local classifieds.

• Agree with the seller/buyer on a safe public meeting place.

• Opportunity to inspect the product before payment.

• We recommend shopping malls or busy public places.

Local shipping:

• Some sellers offer delivery within the city or country.

• Check shipping cost and duration before purchasing.

• Contact the seller to know the shipping company used.

International shipping (from Egypt & Lebanon):

• Our stores in Egypt and Lebanon offer international shipping to Kuwait and Saudi Arabia.

• Shipping time: 3-10 business days depending on country and carrier.

• Shipping cost depends on weight, size, and destination.

• You can track your shipment via the tracking number provided by the seller.

Important tips:

• Agree on shipping details and cost before completing the transaction.

• Keep the shipping receipt and tracking number.

• Check the product upon receipt and report any issues immediately.